Client Satisfaction Questionnaire

CLIENT SATISFACTION QUESTIONNAIRE. This is an internal law firm feedback form used to gather clients’ impressions and experiences after legal representation has concluded or progressed significantly. The questionnaire asks clients about how they first contacted the firm, why they chose the firm, the type of case handled, and whether they were returning clients. It also evaluates responsiveness to phone calls, treatment by attorneys and staff, wait times, communication about case progress, billing explanations, and perceived reasonableness of fees. Clients are invited to rate the overall quality of services and indicate whether they would recommend the firm to others, with space for additional comments. The form is designed to be completed anonymously and returned by mail, helping firms identify strengths, address concerns, and improve client service and practice management. www.FormsWorkflow.com