Case Problem Submission Worksheet {DHS-7001}

DHS Form 7001 - REQUEST FOR CASE ASSISTANCE. This form is used by the Department of Homeland Security's Office of the Citizenship and Immigration Services Ombudsman. It serves as a formal request for case assistance when individuals or employers encounter difficulties with U.S. Citizenship and Immigration Services (USCIS) that they have been unable to resolve through normal channels. The form collects information about the individual or employer seeking assistance, including contact details, case details, actions taken with USCIS, supporting documentation, and consent for legal representatives or accredited representatives. It is used to assess whether the CIS Ombudsman can provide assistance, review the issue, and communicate with USCIS on behalf of the requester to help resolve the problem. The information provided on the form is used for the purpose of assisting individuals and employers with their immigration-related issues and is subject to the Privacy Act. Congress established the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) as an external ombudsman to assist individuals and employers unable to resolve issues directly with U.S. Citizenship and Immigration Services (USCIS). The CIS Ombudsman is an independent office within the U.S. Department of Homeland Security (DHS), and not part of USCIS. To receive assistance with an issue regarding an application or petition with USCIS, submit this form to the CIS Ombudsman. www.FormsWorkflow.com