|
Q: |
Why is my login not working?
|
|
A: |
Check to make sure that you are entering the right user information. Our system is case sensitive, so you'll want to enter your login information exactly as you typed it when you signed up for the account.
|
|
Q: |
I forgot my login, how do I find out what it is?
|
|
A: |
On the home page under the login section, there is a link for you to use for obtaining your login. Once you've correctly answered your security question, your password will be emailed to the email address we have on record.
|
|
Q: |
Why can't I log in?
|
|
A: |
There are three reasons for why you may not be able to login.
1. Since the login process is case sensitive, you must enter your username and password identically to when you signed up for your account.
2. You may be entering the incorrect user information. You can click on "Forgot Password" located on our Home page, and your user information will be emailed to you.
3. Your account may need to be renewed, or it has been made "Inactive". To solve this, please call customer service at: 800-293-2771.
|
